Return
At Ceylon Brand, your satisfaction is paramount to us. Should you find any reason for dissatisfaction with your purchase, you are entitled to return the item within 7 days from the date of purchase.
Eligibility for Returns
For a return to be considered, the item must be unused and in its original condition, inclusive of the original packaging.
Initiating a Return
To commence the return process, kindly reach out to our customer service team at info@ceylonbrand.lk to acquire a return authorization. Ensure to provide your order number, the rationale behind the return, and any pertinent supporting documents or images.
Refunds
Upon receipt and inspection of your returned item, we will promptly notify you via email regarding the acceptance or rejection of your refund request. If approved, your refund will be processed, and the amount credited back to your credit card or original method of payment within 7 days.
Exchanges
In the event of a defective or damaged item requiring replacement, please contact us at info@ceylonbrand.lk to facilitate an exchange for the same item.
Shipping Costs
Please note that shipping costs are non-refundable. Should a refund be issued, the incurred return shipping expenses will be deducted from the total refund amount.
Late or Missing Refunds
Should there be a delay in receiving your refund, we recommend first checking your bank account. Subsequently, contact your credit card company, as it may take some time for the refund to be officially processed and posted. If further assistance is required, please do not hesitate to contact us at info@ceylonbrand.lk.
Sale Items (if applicable)
Refunds are applicable solely to regular-priced items. Sale items, unfortunately, are non-refundable.
Contact Us
For any inquiries regarding our refund and return policy, please feel free to reach out to us at contact us.
Effective Date: 01.01.2024